Canonical · Design & Engineering · Book
The Design of Everyday Things & Signifiers
Don Norman · 1988
"Norman showed everyday errors are usually not user stupidity but design failures — objects must signal how to use them via signifiers, constraints, and feedback, not via labels and manuals."
Norman's bestseller is built on a doormat of complaints: doors you push when they say pull, stovetops where you burn the wrong burner — not bad users, bad signifiers.
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